Pier Caps, Coping Stones, Patio Circles
Manufactured for Trade & Public across the UK

Terms and Conditions

ORDERING

You can begin your order using our handy Order Builder.  Then telephone us on 0191 217 0002 to complete your order and confirm any waiting times, delivery charges and dates, and arrange payment.

Alternatively, if you would rather just speak to us first and arrange an order please give us a call, we’d love to hear from you.  One of our helpful advisors will be at hand to advice on the process and any special requirements.

Our opening hours are 9.00am till 5.00pm, Monday to Friday.  If you ring at other times or cannot get through due to the lines being busy please leave us a message including your phone number and we will get straight back to you as soon as we can.

You can also contact us via email on sales@classicalcreations.co.uk.

Any special requirements such as fitting drip channels or bespoke orders must be specified when you call to order.

Please ensure the product is the correct size before ordering.  We are happy to advice on sizes, styles, suitability and any other requirements, please ring on 0191 217 0002.

To avoid waste, please ensure that you or your contractor accurately measures the area on site before ordering products.  We do not accept returns for errors in evaluating how many products are required for your build.

At Classical Creations we pride ourselves on being able to help you get the perfect product.  But don’t take our word for it, see what our customers have to say here.

 

DELIVERY METHOD

Please call a member of our team to discuss your delivery cost and order dispatch date.

We aim to dispatch orders as quickly as possible but we cannot guarantee a delivery date. Our transport company will call you usually an hour before your delivery is due to arrive.

It is important somebody is present to sign for the goods, after thoroughly checking them (see acceptance of goods/returns below).   Please ensure this is done as when you sign for the goods you are confirming that they have arrived to you undamaged and correct to your original order (i.e. size, colour, quantity, etc.).

Palletised delivery is made by national carrier (up to 40ft articulated lorry) and can only be guaranteed to curb side or bottom of driveway.  Please ensure you have reasonable access to receive goods at all times.

Please make sure you have adequate help when unloading concrete products from the pallet after delivery.  Many of our products are very heavy, even the smaller items can weigh more than you expect.  If you attempt to lift these items alone, you may cause yourself a serious injury and also the items can be easily damaged if dropped or dragged.  Concrete is hard and heavy, but can also be quite brittle when knocked.  You would not be eligible for a refund or replacement if damage occurs after signed-for delivery.

All Concrete Products should be placed onto polystyrene sticks (supplied) after removing from pallet as damage to the product can occur if just placed onto hard surface.

Orders may be collected yourself from our factory on request.  If you wish to do so please let us know in advance to arrange.

You can find us at the following address:

Classical Creations
Unit 3 Brunswick Industrial Estate
Brunswick Village
Newcastle Upon Tyne
NE13 7BA

 

ACCEPTANCE OF GOODS/RETURNS

Goods purchased must be checked immediately upon arrival and any discrepancies recorded at the time of delivery on the carrier’s delivery note.  Your delivery driver should complete and sign this if there is an issue.

When you sign for the goods you are confirming that they have arrived to you undamaged and correct to your original order (i.e. size, colour, quantity, etc.).

We are unable to offer any refunds or replacements after you have signed for the goods, so please be sure to thoroughly check the goods before you sign.  

We cannot be held responsible for any damage that occurs after the products have been signed for.

You may refuse to sign for the Goods if they are damaged and the haulage company will return them to us.  Furthermore, we must be notified in writing of any issues within 24 hours following delivery (sales@classicalcreations.co.uk).

Should the goods be damaged during transit, please provide photographic evidence and we will supply replacements as long as you have made a note of this on the haulage companies delivery note.

PLEASE NOTE: The original damaged items MAY NOT be collected.

Our liability is limited to the cost of the goods and save as precluded by law, we will not be liable for any indirect or consequential loss, (damage or expense including loss of profits, business or goodwill) however so arising.  This policy does not affect your legal rights.

The customer is responsible for ensuring that the colour, size and quantity ordered is suitable for their requirements as refunds cannot be made once goods are fully dispatched and signed for.

Please note there may be a slight colour variation from those shown on the website due to differences in lighting, drying conditions and manufacturing.

We recommend that when purchasing products, especially in larger quantities, that they are all ordered and manufactured in one batch to reduce the chances of getting any slight colour variation.

Classical Creations takes very seriously the issue of Customer Service.  If you have any issues with your order please contact us immediately and we will be happy to help.

 

CARE AND INSTALLATION

Classical Creations recommends the use of Thompsons Water Seal to help protect your concrete products from weathering.

 as recommended.  Keeping your products clean and free from moss, algae and lichens will also help.

Routine cleaning and maintenance is required to keep the overall appearance of products in pristine condition.

Due to the use of natural ingredients used in the manufacture of our products (Sand, Gravel, Cement etc), it has been noted that in rare occasions small rust marks have appeared on the surface of  some Copings or Pier Caps. This is due to naturally occurring iron deposits present in the gravel that is almost impossible for us or our Raw Material suppliers to detect. Luckily this is very rare, and is fairly easily remedied. Firstly the rust mark can be removed using lemon juice or white vinegar and scrubbing the area with a stiff brush then finally sealing with some Concrete Sealer.

All products should be installed in accordance with the latest British Standard.

Please make sure you have adequate help when moving concrete products from the pallet after delivery.  Many of our products are very heavy, even the smaller items can weigh more than you expect.  If you attempt to lift these items alone, you may cause yourself a serious injury and also the items can be easily damaged if dropped or dragged.  Concrete is hard and heavy, but can also be quite brittle when knocked.   Please take care when installing.  Refunds cannot be made once goods are fully dispatched and signed for.

All Concrete Products should be placed onto polystyrene sticks (supplied) after removing from pallet as damage to the product can occur if just placed onto hard surface.

Please note this is a decorative product and thus has not been designed to have the same strength as load bearing concrete but rather a more aesthetically pleasing surface finish. These products can be easily chipped or damaged if not handled carefully by yourself or your builder. Please handle them with care.

Please ensure all products are adequately fixed down once installed.  It is a good idea to regularly check your mortar from time to time, ensuring it has not deteriorated and remains fit for purpose.

 

 

CALL US NOW TO ORDER 0191 217 0002

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* Please ring for UK Delivery Costs

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