FAQ's

The average delivery time can differ depending on the size of your order and our current stock levels. Currently it is approx 4-8 weeks from the date that you place your order. It is possible that it may be sooner or later than this, so it is best to give us a call if you would like to know a more specific date.

All of our products are made from wet-cast concrete. The surface of the products are smooth and matt in texture. We vibrate the concrete during manufacture to get rid of air holes on the surface.

We use the highest quality concrete dyes available to achieve our colours and these are added to the concrete while it is mixing. This means that the colour goes right the way through the product. It is not a coating that has been applied to the surface so is very unlikely to fade or change colour over time. If you cut a sandstone coping in half for example, you will see that it is sandstone colour on the inside too.

Normally we recommend an overhang on all of our products. As a general rule of thumb, a minimum of 30mm overhang either side of the wall or pillar is recommended. This allows enough room for the drip channel underneath to function properly and stop the rain water running down the surface of your brickwork.

All of our products are suitable for drilling and cutting. A Stihl Saw fitted with a smooth stone cutting blade gives the best and smoothest cut.

We would recommend that you order a few extra pieces when placing your order to cover for any damages that may occur. We do have a repair kit that can be sent out to you which can repair most chips and damage if needed. Call us for details.

Our products do not need to be sealed or treated and are ready to fit to your wall and withstand the elements. If you do choose to treat them with an after market product, then please be aware that this may affect your warranty. Also, De-Icer’s and Rock Salts must be kept away from our products as they can cause damage to the surface. You can read more about this here: http://accoladespw.com/rock-salt-damage

This is very dependent on the location of the products. If you have a lot of trees or greenery overhanging them, you may find that moss and algae build up over time. The best way to clean them is by using some hot soapy water and a sponge or soft scrubbing brush, then rinse with a hose. Avoid using any harsh acidic products such as patio cleaner. We do not recommend using a pressure washer as there is a chance it could remove the protective smooth surface.

Products can be returned as long as they have not been removed from the original packaging on the pallet and have been re-packed securely. You may be liable for shipping costs involved depending on the reason for your return. You can find more information on our Delivery and Returns policy on our Terms and Conditions page here.

Yes. Please just select “Collection” on the checkout page. Please contact us to arrange a collection time. Collections are on the same current timescales as deliveries. Please ensure you have a suitable vehicle to collect your items and cope with the weight of the order. If have any questions on the weight of products, manufacturing timescales and opening hours please contact us on 0191 217 0002.